Assumption:  You used the term "download" so you are accessing mail via POP3

Thoughts:

• Messages are downloading but being filtered.  Entries in the System Messages window will show filter actions like a move to a folder.  Window > System Messages
  
• If there are more than 700 messages in the new mail folder the message list is unable to auto-updated.  Messages are downloaded but aren't visible until the new mail folder is refreshed.
• If connection to the server seems to be the problem turn on internet session logging for one download attempt and then review the log for clues into a problem.  Tools > Internet Options > General tab.  Read the Help topic if you are not familiar with this log.
  
• The other PC is downloading then deleting

Once more, thanks, Brian -- reindex did the job.

Many thanks Brian and Shades, I will try that and come back here if I have further problems.  Thanks also to Martin for telling me about Pegfolders.exe

I have taken that precaution. Thanks.

I have been having a lot of trouble with this folder, and had to re-index several times. Now however when I try that it reports problems opening thje master file. What can now be done?

Immediately coming to mind are the following four ways that messages can be removed from the New Mail folder:.

• Manually, by delete or move.
• Automatically as a result of Pegasus Mail being configured not to allow read mail to remain in the New Mail folder.  The default is to move read messages to the Main folder.  This is configurable.  Tools > Options > General settings > Basic settings
  
• New mail filtering rules.  Tools > Mail filtering rules > Edit new mail filtering rules
  
• Autofilters.  To see a list of the Autofilters in place make sure the Folders window is open and active then go to Folders > Manage Autofilter folders

Thanks for the help.

Hello,

 Is there already a solution to this issue?

Best regards

[quote user="Rip"]Or reading the above, is this a Virgin problem, but in that case why only with Pegasus?[/quote]

Rather likely the latter one: There was a time in the past when David Harris even had to remove the "X-mailer: Pegasus Mail ..." added to outgoing messages since they happend to be filtered just because of Pegasus Mail's name being found in the header section ...

Lexacorp's Mailstrip is very hard to find with a Google search and it is miniscule (would you believe 20 KILObytes?), fast, and efficient at removing headers from a saved set of messages (or a single message). The most recent discussion and link I found was from 2015 so I thought it would be worth it to give the information again. First, here's the address of the Lexacorp download site:

http://www.lexacorp.com.pg/lexacorp_utilities.html

 And I've attached a screenshot (thank you, Greenshot (http://getgreenshot.org/).

 It helps to get a few ducks in a row: I created a folder for the saved messages and saved all the messages in the PMail folder to it (from PMail, with ^S). That was essentially all I needed to do: Mailstrip named the new file xxxxstripped. I opened it in Word and saved to a .doc file for convenience in searching and eliminating any dross that's beyond Mailstrip capabilities.

 I was interested to see that Lexacorp, which seems to produce very high-end and probably sophisticated information systems, is located in Papua, New Guinea...

 molly

Thanks, made the change.

[quote user="Brian Fluet"]There is one known condition where drag and drop doesn't work (with attached mailboxes); there may be others.  Loss of data is not a known subsequence of this failure though.[/quote]

Copy and Delete is the method now and it works (or at least kind of, sometimes it stops, some mails can't apparently be copied for whatever reason).

Anyway just expected that, if Drag&Drop is implemented, it wil work.....

Thank you anyway

 - Ulli -

Glad it's fixed.  Don't be surprised if you have to do it again following a future Win10 update.  Hopefully just a resetting of the default apps and protocols will do the trick.

I'm clueless.  I never see a "From:" prefix and only see the "To:" on copies of sent messages. When you look at the raw headers does the From: header contain a second "From:" (eg: From: From: Pablo)? 

This would explain the appearance of "From:" but wouldn't explain the "To:" when moved to a different folder.

When you move a message to a folder do you use a procedure other than drag and drop or the Move button?

[quote user="Brian Fluet"]

You forget, or are not aware, that filing trays are virtual, not physical, so to Pegasus Mail, a duplicate folder name is a duplicate folder name, regardless whether it appears in the root of the folder list or in a tray.  Avoid duplicate folder names throughout the folder tree.[/quote]

True, I was not aware of filing trays being virtual as this has never been involved in any issues for me before. And I agree to avoid mail folder names that are the same name due to this bug.

[quote]I agree that there should be a warning when a duplicate occurs but there isn't.  Adding prefixes (as Greenman suggested) or suffixes (my preference) to folder names in trays can be beneficial in helping prevent duplicates.  It can also be beneficial in rebuilding the tray structure should it ever be lost due to a corrupted HIERARCH.PM file.[/quote]

I've gone through the manual and under filing tray manipulation, including creating, nothing is mentioned in the manual or is there any warning against using duplicate mail folder names. And yes, I have applied a workaround at this stage. It's not ideal, but it is working now, but looking a bit untidy.

If you are going to provide filing trays, there will always be the possibility of duplicate mail folder names. It appears this has been an issue since filing trays were introduced to Pegasus. I would have thought there would have been a mention in the manual or a fix applied by now.

Anyhow, luckily Google saved my day and brought me to this thread. All is good for now as I've been able to find my "missing", copy to self, emails.

Thank you all. 

[quote user="Shades"]

The window that comes up IS "Search folders for text" but it is opened by Edit|Find Text or Ctrl F (with no message(s) open)

 Either way it still does not work

 [/quote]

Help us with this. When you say it is not working are you seeing an error message? Or, does the dialog crash etc.?

Tell us, step-by-step how you are searching for the string, making sure to include the exact search string you enter, and the search options you select. If you are not seeing errors or a crash, you may simply need to change your search criteria. 

I received the posts Martin references in my email so the distribution part of it seems to be working as well. 

Looks like the right route.  Thanks

Restart Pegasus Mail if you haven't.

If it doesn't show, consider whether you might have inadvertently dragged and dropped it into an adjacent folder.

If that is ruled out, close Pegasus Mail then use a text editor to open HIERARCH.PM file located in the home mailbox directory.  Do a search for "junk".  The entry for the default junk mail folder will look something like this:

0,0,"1827B06E:2300:JUNK","3C514713:My mailbox","Junk or suspicious mail"

Yours may look very different or may not exist at all.  The goal is to see if there is an entry for the junk mail folder. 

In a HIERARCH.PM entry, the content between the set of quotes at the end of the entry is the Pegasus Mail folder name and the content between the colon and the second quote is the filename of the folder file.  So in the above example, the Pegasus Mail folder name is "Junk or suspicious mail" and its filename is JUNK.PM.  Your filename may be something like "FOL?????.PM".  Post back and let us know...

1. What the entry in HIERARCH.PM is, if one exits

2.  If one does exist, look to see if the folder file also exists.  If it does, do you want to try to repair it or trash it and create a new one?

Nicely done! 

It's all in the paths.  That process only works when new duplicates old.