Read through the POP3 section of the manual (Page 130 onwards) http://community.pmail.com/files/folders/pegcur/entry69.aspx

Check that your settings are as desired. 

OK. There are a couple more things to check.

The first is to ensure that your security software is not inhibiting manipulation of your email data. Is your PMail folder excluded from scanning? Plus, if your security software includes sandboxing, or behavioural analysis, make sure that a: winpm-32.exe has the green light for behavioural analysis and that it is not restricted, and b: make sure that winpm-32.exe is excluded from sandboxing.

If Pegasus Mail is not affected by those, make a note of the time and try to delete attachments from a mail message in your New Mail folder. Confirm the action has failed, then check the Windows Application and Security logs and see if any warnings/errors etc., relating to that procedure have been logged. Additionally, check your security software logs to confirm the absence of any actions relating to Pegasus Mail.

The safest method is to copy just the data files from the old Admin mailbox directory to the new one using that guide I referenced earlier. 

 

[quote user="c.haslam"] Suggestions?[/quote]

Please try to proceed according to at the top of the support forum, especially with crashes. In case of the printer issue occuring again use the Snapshot option as provided by the Start menu entry after installing the MiniDump extension while the error message is showing. It might also be helpful to get the problematic message forwarded to <beta-reports [at] pmail.gen.nz>. For ensuring the original message being forwarded unmodified this should be done by forwarding the message as attachment to a new message as provided by PM's forwarding dialog. Please copy the subject of this thread into the subject field of your message and add a link to this thread for reference.

Thank you, sir.  It worked like a charm.  I now have a single "copies to self" folder.  The count came out right, and new outgoing messages are showing in that folder.

Please consider doing as recommended in at the top of the support forum, if you can't get any solution from other replies. I just cannot promise taking any further action until next week, though ...

Hi Martin et all;

 Once again, I really do appreciate the support from you guys

Thank you

Michael

Recently, this same issue was identified as the result of an installation being done as single user but the mailbox being copied in was from a multi-user installation.  It just simply wouldn't work because of the way the v4.72 installer now handles single user. 

Sine you're using the Win8.1 desktop to hold a copy of the Pegasus Mail installon the Win10 laptop I suggest starting from scratch as follows (conditional the the first statement below). 

If, and ONLY if, your installation of Pegasus Mail on your Win10 laptop has program files in C:\PMAIL\PROGRAMS and the mailbox directory in C:\PMAIL\MAIL\ADMIN then I suggest you remove the current Pegasus Mail from your Win 8.1 desktop (renaming the PMAIL root directory to something like PMAIL_OLD will suffice for now, you can delete it once all is well).  Now disable automatic mail download in the Win10 Pegasus Mail, shut it down, then copy the entire C:\PMAIL directory from the Win10 laptop to C:\PMAIL on the Win8.1 desktop. 

If you want full Pegasus Mail functionality on the Win8.1 desktop, execute C:\PMAIL\PROGRAMS\WINPM-32.EXE, let Pegasus Mail load, then shut it down.  This will create a registry entry of the current path of Pegasus Mail.  Now run the Pegasus Mail installer as an upgrade (It will use the registry path created in the previous step)  This installer will create the shortcut and appropriate registry entries for full functionality.  If you don't need it, skip this step and just create a shortcut to winpm-23.exe.  Enable/re-enable automatic mail download as appropriate.

You should now be able to replace the mailbox directory on the desktop with the one from the laptop until such time that the a configuration on the laptop breaks this (eg: adding a user). 

IMPORTANT:  I can't emphasize enough that this will NOT work if the paths to the program files and the mailbox directory are not identical on both machines.

EXCELLENT!! That's is exactly what I was looking for. Now I will need to fine tune it to for my application.

 I'm sure I will be back to seek answers to issues that no doubt will come up as I get familiar with Pegasus again.

Thanks Again,

D 

Brian, thank you very much!

The information behind the link you provided did it! Disabling "autofiltering" for the folder who receives all copies-to-self is the solution, but not the best maybe. I will explain ...

 

Enabling "Autofiltering" of mail folders seems to be a somehow "dangerous" thing!

It was the first time I ever enabled this feature on some folders and I did so right after my old installation was copied to my new win7-machine. I was just playing around ...

 

After some hard thinking I now think I have found the reason why it came that Pmail redirected the copies of outgoing!!! mail from the copy-to-self folder to some other folder where "autofiltering" was enabled.

 

Sometimes I send myself emails when I am abroad with some information I would like to work on when I am home again.

At home I put this email in a folder where it belongs to (topic wise).

If that folder now is an "auto-filtering" folder it now does what it is therefore: gathers the email address to - from now - collect all emails in- and out-going to/from this email address in this folder, and because it is the same email-address you use for sending email to whom ever, the problem that now every email sent goes to that folder (instead of the set up folder copies-to-self) "miraculously" arises.

 

This is diabolic and no wonder that many others have fallen into this hidden "trap". And will fall ...

 

So the solution is:

For this purpose it is ok to right-klick ANY folder, choose "Autofiltering ..." / "Manage Autofilter Folders". There you find all folders with auto-filtering enabled and just delete your email-address(es) whereever you find one.

There is no reason I can think of in the moment to keep anyone of your email-addresses listed under any autofiltering folder.

 

Again, many thanks to you Brian for your time, effort and finally helpful support! 

Thank you Brian. I didn't know that, although I was going to experiment with different options, as I was sure it should be possible. I'm about to head away for two weeks where I will be running the business via my lap top. I will be interested to see if it all works out as smoothly as I hope. Looking good so far!

I have forwarded the message you sent me, to Michael.

Martin

Thanks.

Thanks Brian

I now see the Keywords are discoverable via the  "Search folders for text" dialogue box.

Thats great. Many thanks for your assistance.

Johnny 

In addition to Brian's suggestion - do you use images in a signature? It could be those that are being displayed. Why are they complaining? What's the problem?

Assumption:  You used the term "download" so you are accessing mail via POP3

Thoughts:

• Messages are downloading but being filtered.  Entries in the System Messages window will show filter actions like a move to a folder.  Window > System Messages
  
• If there are more than 700 messages in the new mail folder the message list is unable to auto-updated.  Messages are downloaded but aren't visible until the new mail folder is refreshed.
• If connection to the server seems to be the problem turn on internet session logging for one download attempt and then review the log for clues into a problem.  Tools > Internet Options > General tab.  Read the Help topic if you are not familiar with this log.
  
• The other PC is downloading then deleting

Once more, thanks, Brian -- reindex did the job.

Many thanks Brian and Shades, I will try that and come back here if I have further problems.  Thanks also to Martin for telling me about Pegfolders.exe

I have taken that precaution. Thanks.

I have been having a lot of trouble with this folder, and had to re-index several times. Now however when I try that it reports problems opening thje master file. What can now be done?