Client cant see my replies

Melissa2022B

posted Feb 16 '23 at 9:29 pm

Why is this happening?:

I'm not sure what to do here...I still just keep getting that "please be sure to page down and see our reply below:" message and the rest of the message is blank.

And when they reply, I'm seeing all the text I sent them.

Why is this happening?: I'm not sure what to do here...I still just keep getting that "please be sure to page down and see our reply below:" message and the rest of the message is blank. And when they reply, I'm seeing all the text I sent them.

Michael

posted Feb 17 '23 at 4:10 pm

Is this supposed to be an error message what you're talking about?

			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Melissa2022B

posted Feb 17 '23 at 7:24 pm

The middle 2 lines are from a client. All other clients can read my emails OK. I don't know what to change, so this one can.

Michael

posted Feb 18 '23 at 12:18 am

The middle 2 lines are from a client. All other clients can read my emails OK. I don't know what to change, so this one can

I don't think you can do anything about this since it's apparently the client's application failing, so (s)he's the one who needs to investigate: What email application, what operating system, check on the email provider's web mail access page, can we get a raw text version of the complete message including its headers as received from the client without any further modifications by the client (most recipients would fail to do so, I'm afraid, but then it's really not your and our task to "fix the Internet" ).

[quote="pid:55115, uid:32326"]The middle 2 lines are from a client. All other clients can read my emails OK. I don't know what to change, so this one can[/quote] I don't think you can do anything about this since it's apparently the client's application failing, so (s)he's the one who needs to investigate: What email application, what operating system, check on the email provider's web mail access page, can we get a raw text version of the complete message including its headers as received from the client without any further modifications by the client (most recipients would fail to do so, I'm afraid, but then it's really *not* your and our task to "fix the Internet" ).

			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

msetzerii

posted Feb 18 '23 at 12:34 am

When you reply - try sending yourself a CC: to a gmail account, and see if you see the message.
Are they looking at messages with the GMAIL web browser, or are they using some other client?

Pegasus can send mesage with plain text, RTF, html, and perhaps others?
When you reply which boxes have check marks.

Perhaps you could have them forward what they get back to examine it.

When you reply - try sending yourself a CC: to a gmail account, and see if you see the message. Are they looking at messages with the GMAIL web browser, or are they using some other client? Pegasus can send mesage with plain text, RTF, html, and perhaps others? When you reply which boxes have check marks. Perhaps you could have them forward what they get back to examine it.

mikes@guam.net

Melissa2022B

posted Feb 18 '23 at 7:08 am

I need to be careful not to violate client confidentiality, but in the headers I FOUND THIS:

0.0 URIBL_DBL_BLOCKED_OPENDNS ADMINISTRATOR NOTICE: The query to
dbl.spamhaus.org was blocked due to usage
of an open resolver. See
https://www.spamhaus.org/returnc/pub/
[URIs: frontapp.com]
0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60%
[score: 0.5000]
0.0 RCVD_IN_ZEN_BLOCKED_OPENDNS RBL: ADMINISTRATOR NOTICE: The query
to zen.spamhaus.org was blocked due to
usage of an open resolver. See
https://www.spamhaus.org/returnc/pub/
[209.85.216.47 listed in zen.spamhaus.org]
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
blocked. See
http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
for more information.
[URIs: frontapp.com]
0.0 URIBL_ZEN_BLOCKED_OPENDNS ADMINISTRATOR NOTICE: The query to
zen.spamhaus.org was blocked due to usage
of an open resolver. See
https://www.spamhaus.org/returnc/pub/
[URIs: frontapp.com]

The thing is, I have a perfect spam free score at https://www.mail-tester.com/

Wow! Perfect, you can send
Score :
10/10

I need to be careful not to violate client confidentiality, but in the headers I FOUND THIS: 0.0 URIBL_DBL_BLOCKED_OPENDNS ADMINISTRATOR NOTICE: The query to dbl.spamhaus.org was blocked due to usage of an open resolver. See https://www.spamhaus.org/returnc/pub/ [URIs: frontapp.com] 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] 0.0 RCVD_IN_ZEN_BLOCKED_OPENDNS RBL: ADMINISTRATOR NOTICE: The query to zen.spamhaus.org was blocked due to usage of an open resolver. See https://www.spamhaus.org/returnc/pub/ [209.85.216.47 listed in zen.spamhaus.org] 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: frontapp.com] 0.0 URIBL_ZEN_BLOCKED_OPENDNS ADMINISTRATOR NOTICE: The query to zen.spamhaus.org was blocked due to usage of an open resolver. See https://www.spamhaus.org/returnc/pub/ [URIs: frontapp.com] The thing is, I have a perfect spam free score at https://www.mail-tester.com/ Wow! Perfect, you can send Score : 10/10

edited Feb 18 '23 at 7:12 am

Brian Fluet

posted Feb 18 '23 at 2:38 pm

Spamhaus can refuse queries from open resolvers. OpenDNS is a open DNS resolver. This site explains things: https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/
It specifically refers to Google DNS but other large public DNS services like OpenDNS and Cloudflare would be the same.

Changing your DNS servers may solve the problem. There is a program out there by GRC that is designed to benchmark DNS nameservers but I found it to be valuable as a tool to identify DNS servers that were available for me to use.
Find it here: https://www.grc.com/dns/benchmark.htm

All of that said, I don't think that the spamhaus issue is the cause of the problem you originally posted about since delivery of the message is not being blocked.

Spamhaus can refuse queries from open resolvers. OpenDNS is a open DNS resolver. This site explains things: https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/ It specifically refers to Google DNS but other large public DNS services like OpenDNS and Cloudflare would be the same. Changing your DNS servers may solve the problem. There is a program out there by GRC that is designed to benchmark DNS nameservers but I found it to be valuable as a tool to identify DNS servers that were available for me to use. Find it here: https://www.grc.com/dns/benchmark.htm All of that said, I don't think that the spamhaus issue is the cause of the problem you originally posted about since delivery of the message is not being blocked.

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