Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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copson posted Sep 15 '18 at 2:46 am

Error condition confirmed as follows:

For unknown reason where Pegasus detects an error on sending then the 

file IMC-3E9/FOLDERS.PFC is changed to contain one line (D "/").

This IMAP connection can no longer be accessed until this file

is deleted.

Hope someone on the development team can take this from here.

 

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Greenman posted Oct 20 '17 at 11:14 am

[quote user="Joerg"]A lot of our received html e-mails take some seconds to display because of many embedded external images which have to be loaded from external sources at the time of opening the email. During these seconds Pmail is showing a blank grey windows background only and we could see in the footer that many external things are being downloaded.
[/quote]

We see the same. 

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The settings are accessed through Tools > Internet options.

Notice the tabs labeled "Receiving (POP3)" and "Sending (SMTP)".  Each one opens a window within which you can create host files by using the "Add" button.  A host file is simply a file that contains the relevant information for connecting to an email host.  A POP3 connection is different from an SMTP connection so each must have its own host file even though it's connecting to the same host.

The simplest form is connecting to one host, retrieving via POP3 and sending via SMTP.  In this case, you would need one POP3 host file, which would be created through the "Receiving (POP3) tab, and one SMTP host file, created through the "Sending (SMTP)" tab.

There is a lot of information available through the Help button in the Internet options window.

 

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Nikolaus posted Oct 10 '17 at 9:02 am

Thank you for your fastreply, I am afraid, two correctly configured network- printers are usable from this machine, one of them marked as standardprinter.

I wil report my post so a mod can move it 

 

 

Edit: I deinstalled and reinstalled both printers and Pegasus MAil is working again on this machine.

Thank you very much

Nikolaus 

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sawbona posted Oct 3 '17 at 2:00 am

Hello:

[quote user="Patrick Beddy"]

... a Pegasus dialog box that pops up on the monitor other than the one on which I am currently using PM.

Somewhat irritating, but I am used to it now.

[/quote]

Indeed ...

Specifically the 'No mail messages' pop-up, also used to it - After all, PMail has given me so much.

But like you say, it's not just PMail.

And I suspect it is not a PMail isue but one with the video drivers or most probably the window manager used.

Sala khale!

S.
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sawbona posted Oct 1 '17 at 11:37 pm

Hello:

Well ...

Turns out I was doing it the wrong way. :oops:
I've been using PMail since 1998 and can't get this right?
Really quite embarassing ...

Turns

out that I was adding a filing tray from inside the 'Folders' window

with My mailbox -> Add -> Filing Tray instead of doing it from

Pegasus Mail -> Folders -> Add mailbox to list.

And of course, it was being created exactly where I asked but not where I intended.

It's all in the FAQ:

Menu: Folders -> Add mailbox to list

and not ...

Menu: Folders -> Folders -> Add -> Enter name for folder or tray

Although I can understand how I got confused.

Hopefully my (dumb) blunder will help someone else.

Cheers,

S.

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Eshtaol posted Sep 30 '17 at 9:40 pm

I'm certainly in no position to answer correctly as I'm seeking help my myself

but if you check my original questions when trying to find out what my password was as I had forgot it might give some help

just don't post like I did. just might help....good luck

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Eshtaol posted Oct 1 '17 at 7:38 pm

Thank you Brian for all your help AND understanding on the difficult matter it is appreciated.

Time Warner/Spectrum squared me away and okay now...apparently some issue this way on system

existed.

Once again thanks from this old geezer

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Greenman posted Oct 2 '17 at 10:57 am

Read through the POP3 section of the manual (Page 130 onwards) http://community.pmail.com/files/folders/pegcur/entry69.aspx

Check that your settings are as desired. 

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Greenman posted Sep 20 '17 at 10:37 am

OK. There are a couple more things to check.

The first is to ensure that your security software is not inhibiting manipulation of your email data. Is your PMail folder excluded from scanning? Plus, if your security software includes sandboxing, or behavioural analysis, make sure that a: winpm-32.exe has the green light for behavioural analysis and that it is not restricted, and b: make sure that winpm-32.exe is excluded from sandboxing.

If Pegasus Mail is not affected by those, make a note of the time and try to delete attachments from a mail message in your New Mail folder. Confirm the action has failed, then check the Windows Application and Security logs and see if any warnings/errors etc., relating to that procedure have been logged. Additionally, check your security software logs to confirm the absence of any actions relating to Pegasus Mail.

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Brian Fluet posted Sep 15 '17 at 1:58 pm

The safest method is to copy just the data files from the old Admin mailbox directory to the new one using that guide I referenced earlier. 

 

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[quote user="c.haslam"] Suggestions?[/quote]

Please try to proceed according to at the top of the support forum, especially with crashes. In case of the printer issue occuring again use the Snapshot option as provided by the Start menu entry after installing the MiniDump extension while the error message is showing. It might also be helpful to get the problematic message forwarded to <beta-reports [at] pmail.gen.nz>. For ensuring the original message being forwarded unmodified this should be done by forwarding the message as attachment to a new message as provided by PM's forwarding dialog. Please copy the subject of this thread into the subject field of your message and add a link to this thread for reference.

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